Privacy Policy

Last Updated: October 29, 2026

Northline Windows And Doors (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, interact with one of our advertisements, request information about our services, communicate with us, or otherwise use our services.

By using our website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name

• Email address

• Telephone or mobile number

• Mailing address or service address

• Information submitted through website forms

• Information submitted through advertising lead forms

• Details relating to your request, project, service needs, or inquiry

• Appointment or consultation information

• Communications you have with our team

• SMS communication preferences and consent records

• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or advertising source

• Date and time of visits

• Website interactions

• Cookie identifiers and similar online identifiers

2. How We Collect Information

We may collect information through:

• Our website

• Contact, quote, estimate, registration, or consultation forms

• Facebook, Instagram, and other Meta advertisements or lead forms

• Google and other advertising platforms

• Telephone calls

• SMS or text messaging

• Email communications

• Appointment scheduling systems

• Customer relationship management systems

• Cookies, pixels, analytics tools, and similar technologies

If you submit information through an advertisement or lead form operated by a third-party platform such as Facebook or Instagram, that platform may also process your information in accordance with its own privacy policies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Provide quotes, estimates, consultations, or service information

• Contact you regarding products or services you requested information about

• Schedule and manage appointments

• Provide customer support

• Send appointment confirmations, reminders, and service-related communications where permitted

• Send marketing communications where you have provided the required consent

• Improve our website, advertising, services, and customer experience

• Measure advertising and marketing performance

• Understand how visitors interact with our website

• Prevent fraud, abuse, and security incidents

• Maintain business and customer records

• Comply with applicable laws and legal obligations

We use personal information only for legitimate business purposes, with appropriate consent where required by applicable law.

4. SMS and Text Messaging

Northline Windows And Doors may offer SMS or MMS communications to individuals who have provided their mobile phone numbers and the appropriate consent to receive text messages.

Our messaging communications may include the following categories.

Non-Marketing SMS Communications

These messages may include:

• Appointment confirmations

• Appointment reminders

• Consultation scheduling and updates

• Responses to customer inquiries

• Requested quote or estimate updates

• Installation scheduling and service updates

• Customer support communications

• Other informational messages directly related to requested services

Marketing SMS Communications

Where separate marketing consent has been provided, these messages may include:

• Promotional offers and discounts

• Information about window and door replacement services

• Seasonal promotions

• Available financing or rebate information

• Other marketing communications relating to our products and services

SMS Consent

Consent to receive marketing and non-marketing text messages is collected separately where required.

Individuals may choose to consent to marketing messages, non-marketing messages, both categories, or neither category.

Providing a telephone number does not automatically constitute consent to receive marketing text messages.

SMS consent is voluntary. Consent to receive marketing text messages is not a condition of purchasing products or services from Northline Windows And Doors.

We will send SMS communications in accordance with the consent provided and applicable legal requirements.

Message Frequency and Charges

Message frequency may vary depending on your interactions with our business, appointment activity, service requests, and messaging preferences.

Message and data rates may apply. Your mobile carrier's standard messaging and data charges may apply to messages sent or received.

Opting Out of SMS Communications

You may opt out of receiving text messages from Northline Windows And Doors at any time by replying STOP to a message from us.

After receiving a valid opt-out request, we will process your request and discontinue the applicable SMS communications. You may receive a final confirmation message indicating that your opt-out request has been processed.

If you wish to receive messages again in the future, you may provide new consent through an appropriate opt-in process.

SMS Support

For assistance with our text messaging program, reply HELP to a message from us.

You may also contact our team at:

Email: info@northlinewindows.com

Phone: (613) 519-0200

Carrier Delivery

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery may depend on carrier availability, network conditions, device compatibility, and other factors outside our control.

5. Mobile Information and Messaging Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use telecommunications providers, customer relationship management providers, scheduling platforms, website providers, and messaging technology providers to assist in delivering communications and operating our business.

These service providers may process information only as necessary to perform services on our behalf, subject to appropriate confidentiality, security, and data protection obligations.

We do not authorize these providers to use mobile information or messaging consent information for their own independent marketing or promotional purposes.

Text messaging consent information is used to manage communication preferences, administer our messaging program, document consent, and comply with applicable legal and regulatory requirements.

Individuals may withdraw their SMS consent using the opt-out instructions described in Section 4.

6. Email Communications

If you provide your email address, we may send you communications relating to your inquiry, requested services, appointments, transactions, or other interactions with us.

Where permitted by applicable law and where appropriate consent has been obtained, we may also send promotional or marketing emails.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in those communications or by contacting us directly.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate the website, understand visitor behaviour, measure advertising performance, and improve our services.

These technologies may collect information such as your:

• Device type

• Browser

• IP address

• Website activity

• Referring source

• Advertising interactions

• Approximate location derived from your IP address

• Online identifiers

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

8. Meta Pixel and Advertising Technologies

We may use advertising and measurement tools provided by Meta Platforms, Inc., including the Meta Pixel, Conversions API, and related technologies.

These technologies may allow us and Meta to understand actions taken on our website, measure advertising effectiveness, create advertising audiences, attribute conversions, and deliver more relevant advertising.

Depending on your interaction with our website, your privacy settings, and applicable consent requirements, information about website activity and relevant customer interactions may be transmitted to Meta or other advertising measurement providers.

Meta processes information it receives in accordance with its own terms and privacy policies.

We may also use information that we lawfully possess to create advertising audiences or measure advertising performance where permitted by applicable law and platform rules.

SMS opt-in data and text messaging consent records are not provided to advertising platforms for their own marketing or promotional purposes.

9. How We Share Information

We may share personal information with service providers that help us operate our business, including providers of:

• Website hosting

• Customer relationship management systems

• Appointment scheduling

• Email delivery

• Telephone and SMS communications

• Analytics

• Advertising and marketing measurement

• IT and cybersecurity

• Payment processing

• Administrative or professional services

These parties may process information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information where reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from government authorities

• Protect our legal rights

• Protect the safety or security of our customers, business, website, or others

• Investigate fraud, abuse, or security incidents

• Facilitate a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business, subject to applicable privacy requirements

Mobile information and text messaging originator opt-in data are subject to the specific protections outlined in Section 5 of this Privacy Policy.

10. Sale of Personal Information

We do not sell mobile phone numbers or SMS messaging consent information.

We do not sell personal information in exchange for monetary compensation.

Certain advertising or analytics technologies may be treated as “sharing,” “targeted advertising,” or a similar activity under privacy laws in some jurisdictions.

Where applicable, we will provide any notices, choices, or opt-out mechanisms required by law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Where applicable, we may retain records of communication preferences, SMS consent, and opt-out requests to demonstrate compliance with legal and messaging requirements.

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements and our retention practices.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

These measures may include access controls, secure technology platforms, restricted access to customer information, and appropriate safeguards for third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Request information about how your personal information is used or disclosed

• Exercise other privacy rights available under applicable law

You may withdraw consent for marketing communications at any time using the unsubscribe or opt-out mechanisms provided.

To submit a privacy request, contact us using the information in Section 17.

We may need to verify your identity before completing certain requests.

14. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

15. Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child where parental consent was legally required, we will take reasonable steps to delete that information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.

When changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised.

We encourage visitors and customers to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, SMS communications, or your personal information, please contact us:

Northline Windows And Doors

1338 Wellington St. W

Ottawa, ON K1Y 3B7

Email: info@northlinewindows.com

Phone: (613) 519-0200

Website: https://www.northlinewindows.com/